Shipping & Returns

I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped within 5 working days. Within the UK paintings and prints are sent by Royal Mail tracked service, Parcel Force 24 or 48 hour tracked service or by another courier depending on size, weight or destination.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.

If you need delivery by a specific date, please contact me first to make sure it can reach you in time.

Next day delivery may be possible in certain circumstances but cannot be guaranteed and may incur an additional charge.

Is Shipping included?
Shipping costs to your location are included at checkout. Shipping costs contribute towards packing supplies, labour, and transit fees.

UK Shipping Rates

Books, Calendars & Small Items £5
Small Paintings £18
Medium Paintings £25
Large Paintings £30

International Shipping Rates

Australia

Books, Calendars & Small Items £18
Small Paintings £30
Medium Paintings £60
Large Paintings £110

USA

Books, Calendars & Small Items £20
Small Paintings £45
Medium Paintings £49
Large Paintings £78
Rest of the World

Books, Calendars & Small Items £20
Small Paintings £45
Medium Paintings £49
Large Paintings £78
If the actual cost of shipping is significantly more than quoted, I reserve the right to discuss this with you and to refuse the sale.

Can I collect my artwork?
Yes, please select Collect in Person at the checkout. Once you have placed your order, I will email you to arrange a time to meet.

UK Returns

I want you to be happy with your product, however, if you are not satisfied, please inform me in writing or by email within 14 days of receipt of the items.

– The paintings must be returned in suitable and secure packaging.
– The paintings must be returned through a signed for courier, or tracking service.
– The paintings must be in its original condition and not damaged.
– The paintings must be returned within 7 days of your email to me requesting a return.

As the buyer, you are liable for the cost of return shipping and are responsible for any loss or damage in transit.  We advise you to keep all original packaging.

Overseas Returns
Due to the nature of the complexity and costs of shipping paintings internationally, I do not offer a refund or return on any paintings sent outside of the UK.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges. EU customers may incur such an additional charge on items sent from the UK.

Art Classes

Refunds are not available on art classes, however, with 5 days’ notice, you can re-schedule to another available class date.

In the event that I am taken ill or have an emergency, I will rearrange the date with as much notice as possible, or offer a gift voucher for the amount (usable within 12 months)

Ordering

How is my payment handled?
Payments are taken through PayPal in Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details. We accept Visa, Mastercard debit and credit cards.

What if my painting arrives damaged?
All work is carefully packed and wrapped. In the unfortunate instance that you receive a work that has been damaged in transit, please take as many photographs showing the multiple layers of packing and the damage as possible, as these are required in evidence when placing an insurance claim on the delivery firm. Please contact me as soon as possible and within 7 days.